First-grade Certification GCX-SCR Exam Dumps - Win Your Genesys Certificate with Top Score
ActualTestsQuiz has designed ActualTestsQuiz which has actual exam Dumps questions, especially for the students who are willing to pass the Genesys GCX-SCR exam for the betterment of their future. The study material is available in three different formats. Genesys GCX-SCR Practice Exam are also available so the students can test their preparation with unlimited tries and pass Genesys Cloud CX: Scripting Certification (GCX-SCR) certification exam on the first try.
| Topic |
Details |
| Topic 1 |
- Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.
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| Topic 2 |
- Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.
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| Topic 3 |
- Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.
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| Topic 4 |
- Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
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| Topic 5 |
- Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
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Genesys Cloud CX: Scripting Certification Sample Questions (Q28-Q33):
NEW QUESTION # 28
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)
- A. You must have Admin rights to Genesys Cloud CX.
- B. You must collect general information such as building address, number of floors, location contact information, etc.
- C. You must have images of all the users located at the new location.
- D. You must know the exact coordinates of the new building.
- E. You must have the basic profile data for all users at the new location.
Answer: A,B
Explanation:
When adding a new location to Genesys Cloud CX, the prerequisites include:
* General Information (C): This includes the building's address, the number of floors, and contact information for the location. This data is essential for accurately setting up the location within the platform.
* Admin Rights (E): You must have administrative rights to perform this task within Genesys Cloud CX.
Admin privileges are necessary to access the system's settings and to configure new locations.
Coordinates or images of users are not required to add a new location, making these options unnecessary for this task.
NEW QUESTION # 29
You are working on a script and need to add new variables to it. Select the correct tab to add variables.
Answer: C
Explanation:
In the image provided, the correct tab to add variables to the script is labeled as number 3. This tab represents the "Variables" section where you can define new variables that will be used in your script. Variables are crucial in scripts as they allow for dynamic content, enabling personalized interactions based on data such as customer names, account details, and other context-specific information.
NEW QUESTION # 30
Which of the following statements about scripts is true?
- A. Scripts can be used in all types of interactions.
- B. Scripts are only used to configure flows when setting up Architect.
- C. Scripts may be used for outbound dialing campaigns only.
- D. Scripts can be used for inbound interactions only.
Answer: A
Explanation:
Scripts in Genesys Cloud CX can be used for various types of interactions, including inbound and outbound calls, chat sessions, emails, and more. Scripts help guide agents through interactions by providing them with relevant information and prompts based on the interaction context. This flexibility allows scripts to be integrated across different channels, ensuring a consistent customer experience regardless of the interaction type.
Scripts are not limited to outbound campaigns or configuring flows in Architect; they are a versatile tool within the Genesys Cloud CX platform.
NEW QUESTION # 31
Select the correct tab to add multiple pages to your script.
Answer: C
Explanation:
To add multiple pages to your script in Genesys Cloud CX, you would use the tab indicated as number 3 in the provided image. This tab provides access to the components and functionalities needed to manage and navigate between different pages within a script.
This is essential for creating scripts with complex flows that require the user or agent to navigate through multiple stages or sections within a single interaction.
References:
* Genesys Cloud CX Scripting Documentation.
NEW QUESTION # 32
When should you consider using custom templates in the Genesys Cloud script editor?
- A. To enable advanced features within the script.
- B. To store visual elements like graphics.
- C. To create multiple scripts with similar requirements.
- D. To create a one-time script without reuse.
Answer: C
Explanation:
Custom templates in the Genesys Cloud script editor are particularly useful when you need to create multiple scripts with similar requirements. These templates allow for consistent design and functionality across various scripts, saving time and ensuring uniformity in how interactions are handled. They are not typically used for one-time scripts or to store visual elements like graphics but are focused on reuse and consistency across multiple scripts.
References:
* Genesys Cloud CX Scripting Templates Documentation.
NEW QUESTION # 33
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